Sales · The person who onboards and prices.

The script

The script changes with who you are calling. A student, an employer, and an assessor are not the same conversation.

Why this screen

You are not inventing the boundary on the call. The words are already the product: evidence in, assessor decides, this is not the certificate.

You can

Read the script for that persona before you dial.
Stay on what they already told the form.

You cannot

Say we will get you the licence.
Say the ring is a pass.
Tell an employer they can tick their staff competent.

Three calls

A student cares about the next gap and the price of the portfolio. An employer cares about seats, who to send, and gap training. An RTO cares about the assessor’s time and the record. Use the matching script. Do not use the student script on an RTO.